We are often able to fix broken cassettes. This includes replacing parts of the case and splicing the tape back together as required. The price varies according to the damage to the cassette, however most repairs cost £10.

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It is not possible to simply copy and paste the files from any DVD directly to your computer. In order to edit the footage from a DVD on your computer you will need DVD 'ripping' software. This software extracts the video and audio from the DVD into a file that can be edited on your computer. This software is widely available for download on the Internet. Depending on the features you require, you may be able to download DVD ripping software for free.

Alternatively if you choose our Standard Service we can arrange to copy the DV files used to author the DVDs straight to a supplied Mac formatted external hard disk. For other options please contact us for a quote.

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As we use broadcast quality equipment it is not normally necessary to improve the quality of the footage. It is not usually possible to improve the quality of the footage further without substantial time and therefore cost to the client.

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It is possible for us to edit out any unwanted footage, simply click the 'clean edit at beginning and end of video ' box on the Service Wizard on the Quoting Pages. Depending upon the amount of editing required, we may have to charge an editing fee to remove this unwanted footage. You would need to provide a detailed description of the editing required.

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To obtain the 15% off your order value, please use the quoting system to obtain a price and make your order. As long as the total order value (not including postage) is over £100 15% will automatically be discounted from the total order value.

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Whilst convertmyvideo prefers payment via our website, it is possible to pay via cheque. We would normally need to wait for the cheque to clear before sending your DVDs.

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It is down to you to get permission from the copyright holder to transfer your video to DVD, however normally you are allowed to make a 'backup copy' of your video. Often you are allowed to make the 'backup' to DVD.

Terms & Conditions
It is a condition of sale that all copyright matters relating to goods supplied by ICC Duplication be strictly adhered to, and that the customer has obtained the consent of the owners or all rights (including musical, artistic and other copyright and performance rights).

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convertmyvideo is a business based on Christian principles, we therefore do not transfer adult movies or videos with adult content.

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The convertmyvideo office is based in Eastbourne, East Sussex. It is normally possible for us to receive your master videos directly from you, over the door. Please call or email in advance to arrange a time.

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Our official turnaround time is 5-10 working days from receipt of your master video to contacting you for payment; however it is normally much faster than this. If you require a particularly fast turnaround, please get in touch as we may be able to arrange this for an additional cost.

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It is possible for us to combine more than one video onto a single DVD, you can then select which video you want to watch via the initial DVD menu. We charge £3 for any additional videos you wish to add to a single DVD. We recommend you do not exceed a total video length of 2 hours, as above this the quality of the DVD footage will depreciate.

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Videos from the US use a different format to the UK's. The UK uses PAL, whilst the US uses NTSC. it is possible for us to convert to and from these formats. We do not charge to transfer from NTSC videos, however to convert to NTSC you will require our Standard Service and an additional charge of £10 per DVD will be made.

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Unfortunately at this stage we cannot take payment via the phone. Payments should be made via this website using Paypal, alternatively we can take payment via cheque.

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convertmyvideo is a trading name of ICC Duplication a wholly owned subsidiary Memralife Group, but operates within this with a small staff team. Our Head Office is based in Uckfield, while our media department is hidden away within a industrial unit in Eastbourne. Both are secured by alarm and fire systems linked to the local police. Even baring all this in mind unfortunately we cannot guarantee the security of your master and it is up to you to keep a copy of your video. convertmyvideo has never lost or damaged a master video.

Terms & Conditions
To the extent that this exclusion is permitted by law ICC Duplication shall not be liable in any circumstances whatsoever for any direct or indirect loss or damage to property (including the Master) incurred or suffered by the customer or any other person as a result of negligence or fault or defect in goods or services provided by ICC Duplication and in no circumstances shall the company be liable for any consequential loss or loss of profits suffered as a result of any such fault or defect.  Further, ICC Duplication's liability whether in respect of one claim or the other aggregate claims by the customer shall not exceed the price payable by the customer under the contract (which the customer hereby is a reasonable pre-estimate of his anticipated loss)

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Please use the online quoting system on this website to get a price for your order.

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convertmyvideo can convert from the follows formats:

VHS SVHS VHS-C Betamax SP DVCam

Video 8 Digital 8 Hi 8 miniDV

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Convertmyvideo are able to convert most formats, currently the only major formats that we cannot convert from are betamax, Sony's MicroMV and Cine film.

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convertmyvideo is part of ICC Duplication which specializes in large quantity duplication and replication of DVDs, CDs, Cassettes and other media formats. For more information see www.iccduplication.co.uk

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When you fill in an online quote, you will automatically be emailed the address to send your masters. It also automatically logs your details so that we have everything correctly stored.

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convertmyvideo try to operate a fair system for working out P&P rates. As such our charges are based on the number of masters you send to us and not on the number of DVDs we return to you. P&P is as follows:

Number Of Masters	Price
1	£5
2 +	£5 + £2 per additional master
20	£23 + £1 per additional master

For an exact price on your order including P&P, please use our Online Quoting System

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Microsoft Windows does not come with the necessary software installed to play DVDs. You will need to purchase DVD playing software in addition to what is supplied with Windows. Mac OS X comes with the application DVD Player installed as standard.

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All non commercial  DVDs are normally region free. This is the case with all DVDs we create so there should be no problem using your DVDs in DVD players around the world as long as they play PAL formatted video.

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Although we use paypal to process our credit card payments, you do not need a paypal account to pay for your order. When you get to the paypal payment screen, simply fill in your details where it says 'Enter your billing information' and you'll be able to pay without using a paypal account.
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Once your DVDs have been despatched convertmyvideo will hold onto your masters until you have confirmed delivery of the DVDs. Convertmyvideo will then despatch your master via 2^nd class recorded post.

As we can not hold onto your masters indefinitely, if after three weeks (15 working days) we have not received confirmation back from you, we will despatch your masters back via 2^nd class recorded post.

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